Cancel/ Change Order Policy

Effective Date: July 2, 2024

At Haulsie, we understand that sometimes plans change. Whether you need to cancel or modify an order, we aim to make the process as straightforward as possible while maintaining fast and efficient order processing.

This policy explains the conditions, timelines, and procedures for canceling or changing an order.

1. Order Processing Timeline

Haulsie processes orders quickly to ensure timely delivery.

• Handling Time: 1 business day (Monday – Friday)
• Order Cut-Off Time: 5:00 PM (EST)

Orders placed before 5:00 PM EST are typically processed the same business day. Once processing begins, changes may no longer be possible.

2. Cancellation Policy

a. Cancellation Window

Orders can only be canceled within a limited timeframe:

• Cancellation requests must be submitted before 5:00 PM EST on the same day the order is placed

After this time, the order is considered processed and cannot be canceled.

b. How to Cancel an Order

To request a cancellation:

1. Contact us immediately at support@haulsie.com
2. Include your order number and request to cancel
3. Our team will confirm whether the cancellation is successful

We strongly recommend submitting your request as soon as possible to increase the likelihood of approval.

c. After Shipment

If your order has already been shipped:

• Cancellation is no longer possible
• You must follow the Return & Refund Policy after delivery

3. Order Modification Policy

a. What Can Be Changed

Before processing, you may request changes such as:

• Shipping address
• Product size or variant
• Quantity adjustments

All changes are subject to availability and approval.

b. Modification Deadline

• Requests must be made before 5:00 PM EST on the same day of purchase

After this deadline, changes cannot be guaranteed.

c. How to Request Changes

To modify your order:

1. Email support@haulsie.com
2. Provide your order number
3. Clearly state the requested changes

Our team will review and confirm if the update can be applied.

4. Address Changes

Accurate shipping information is essential for successful delivery.

• Address changes are only possible before order processing
• Once shipped, Haulsie cannot modify the delivery address
• Customers are responsible for any issues caused by incorrect addresses

If an incorrect address results in a failed delivery, additional shipping fees may apply.

5. Failed or Late Requests

Requests submitted after the allowed timeframe may not be processed.

In such cases:

• The order will proceed as originally placed
• Customers may return the item after delivery under the Return Policy

6. Refunds for Canceled Orders

If your cancellation request is approved:

• A full refund will be issued
• No cancellation fees will be charged

Refund Timeline

Refunds are issued to the original payment method.

7. Duplicate Orders

If you accidentally place multiple orders:

• Contact us immediately
• We will attempt to cancel duplicate orders if still within the allowed timeframe

Once processed, duplicate orders must follow the return procedure.

8. System or Payment Errors

If you experience an issue such as:

• Duplicate charges
• Payment processing errors

Please contact us promptly. Our team will investigate and resolve the issue as quickly as possible.

9. High-Demand Periods

During peak seasons or promotional events:

• Order processing may begin more quickly than usual
• Cancellation or modification windows may be shorter

We recommend double-checking your order details before confirming your purchase.

10. Customer Responsibility

By placing an order, you agree that:

• All information provided is accurate
• You understand the cancellation and modification deadlines
• You accept that changes may not be possible after processing begins

11. Customer Support

For any cancellation or modification requests, please contact us:

Email: support@haulsie.com
Support Hours:

• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

We aim to respond as quickly as possible, especially for time-sensitive requests.

12. Policy Updates

Haulsie reserves the right to update this policy at any time.

• Changes will be posted on this page
• Continued use of our services indicates acceptance of updates

13. Summary Overview