Return & Refund Policy

Effective Date: July 2, 2024

At Haulsie, we want you to feel confident every time you shop with us. If something doesn’t meet your expectations, our return and refund process is designed to be simple, transparent, and customer-focused.

This policy outlines the conditions, timelines, and procedures for returns and refunds on all eligible purchases.

1. Return Eligibility

Customers may request a return within the allowed return window under the following conditions:

• Items must be unused, unworn, and unwashed
• Items must be in their original condition with all tags attached
• Items must be returned in the original packaging
• Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Return Window

Haulsie offers a generous return period:

• Return Period: 60 days from the date of delivery

Requests submitted after 60 days will not be eligible for return.

3. Non-Returnable Items

For hygiene and operational reasons, certain items may not be eligible for return, including:

• Final sale items
• Gift cards
• Items marked as non-returnable at the time of purchase

If you are unsure whether your item qualifies, please contact our support team before initiating a return.

4. Return Process

To initiate a return, follow these steps:

1. Contact our support team at support@haulsie.com
2. Provide your order number and reason for return
3. Our team will review your request and provide return instructions
4. Carefully pack the item and send it back as instructed

Returns sent without prior authorization may not be accepted.

5. Return Shipping

• Customers are responsible for returning the item unless otherwise specified
• We recommend using a trackable shipping service
• Haulsie is not responsible for lost or damaged return shipments

6. Refund Policy

Once your return is received and inspected, we will process your refund.

Refund Timeline

• Total Refund Processing Time: Up to 12 business days after approval

7. Refund Method

Refunds will be issued using the original payment method used at checkout.

• If the original payment method is unavailable, an alternative solution may be provided
• Depending on your financial institution, it may take additional time for the refund to appear in your account

8. Fees & Charges

Haulsie maintains a transparent, customer-first approach:

• No restocking fees
• No hidden charges
• Refunds are processed for the full value of eligible returned items

Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photos of the issue
• Our team will prioritize your case and offer a replacement or refund

We are committed to resolving such cases quickly and fairly.

10. Exchanges

At this time, Haulsie does not offer direct exchanges.

If you wish to replace an item:

• Return the original item
• Place a new order for the desired product

This ensures faster processing and product availability.

11. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank (processing times may vary)

If the issue persists, please contact us at support@haulsie.com for assistance.

12. Order Cancellations

Orders can only be canceled under the following condition:

• The request must be made before 5:00 PM EST on the same day of purchase

Once an order has been processed or shipped, cancellation is no longer possible.

13. Customer Support

Our support team is available to assist you with any return or refund inquiries.

Support Hours:

• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

Email:

• support@haulsie.com

We aim to respond within 24 hours on business days.

14. Policy Updates

Haulsie reserves the right to update or modify this Return & Refund Policy at any time. Changes will apply to orders placed after the updated policy is published.

15. Summary Overview