Shipping Policy

Effective Date: July 2, 2024

At Haulsie, we are committed to delivering your favorite styles—whether you're shopping for dresses, sets, tees, or pants—in a timely, reliable, and transparent manner. This Shipping Policy outlines all essential information regarding order processing, shipping timelines, delivery services, costs, and customer support to ensure a seamless shopping experience.

1. Order Processing & Handling Time

All orders placed with Haulsie are processed with efficiency and care. Once an order is successfully placed, it enters our fulfillment system for preparation and dispatch.

Handling Time:

• 1 business day (Monday – Friday)
• Orders are not processed on Sundays or major holidays

Orders placed after the daily cut-off time (see below) will be processed on the next business day.

2. Order Cut-Off Time

To maintain consistent and predictable shipping operations, Haulsie applies a daily order cut-off time:

• Cut-Off Time: 5:00 PM (Eastern Standard Time – EST)
• Orders placed before 5:00 PM EST: Processed the same business day
• Orders placed after 5:00 PM EST: Processed the next business day

3. Shipping Days

Orders are shipped on the following schedule:

• Shipping Days: Monday – Friday
• No shipping or processing occurs on Sundays or public holidays

4. Transit Time & Delivery Estimates

Once your order has been processed and dispatched, it enters the transit phase. Delivery timelines depend on your location and carrier operations.

Estimated Transit Time:

Please note that delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, or peak shopping seasons.

5. Shipping Cost

Haulsie offers simple, transparent pricing with no hidden fees.

• Flat Rate Shipping Fee: $6.99 USD per order

This flat rate applies regardless of order size or weight, ensuring predictable costs for all customers.

6. Delivery Services & Carriers

To ensure reliable and efficient delivery, Haulsie partners with leading national and international shipping carriers.

Our primary delivery partners include:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx (Federal Express)

Carrier selection is determined based on your location, order size, and operational efficiency to ensure the fastest possible delivery.

7. Order Tracking

Transparency is essential to the Haulsie experience. Once your order has been shipped, you will receive a tracking confirmation via email.

Tracking Details Include:

• Carrier name
• Tracking number
• Estimated delivery date
• Real-time shipment updates

Customers can monitor their shipment progress directly through the carrier’s official tracking system.

If you do not receive tracking information within 2 business days of placing your order, please contact our support team for assistance.

8. Shipping Coverage

Haulsie currently ships to a wide range of locations. Shipping availability may vary depending on your region.

• Orders are fulfilled and shipped from our distribution facilities
• Delivery availability is subject to carrier serviceability

If your location is not eligible for delivery at checkout, please contact our support team for further clarification.

9. Address Accuracy & Delivery Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout.

Important Notes:

• Haulsie is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses
• Orders returned due to address issues may require additional shipping fees for re-delivery
• Once an order has been shipped, address changes may not be possible

We strongly recommend reviewing your shipping details carefully before confirming your order.

10. Delivery Attempts & Failed Deliveries

Shipping carriers may attempt delivery multiple times depending on their policies.

If a delivery attempt fails:

• The carrier may leave a notice with instructions
• The package may be held at a local facility for pickup
• The package may be returned to sender if unclaimed

Customers are responsible for coordinating with the carrier if a delivery attempt is missed.

11. Delays & Exceptional Circumstances

While Haulsie strives to meet all delivery estimates, certain situations may cause delays beyond our control.

Potential delay factors include:

• Severe weather conditions
• High-volume shipping periods (e.g., holidays, sales events)
• Carrier operational disruptions
• Customs processing (if applicable)

In such cases, we appreciate your patience and understanding.

12. Lost, Stolen, or Damaged Packages

Haulsie takes shipping reliability seriously, but once a package is handed over to the carrier, certain risks remain.

Lost Packages

If your tracking shows no updates for an extended period or indicates loss:

• Contact us immediately
• We will assist in initiating an investigation with the carrier

Stolen Packages

Haulsie is not liable for packages marked as “Delivered” but later reported as stolen. We recommend:

• Delivering to secure locations
• Using carrier delivery instructions where available

Damaged Items

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos of the packaging and items
• We will evaluate and resolve the issue promptly

13. Order Modifications & Cancellations

Due to fast processing times, order modifications or cancellations are time-sensitive.

• Requests must be submitted before 5:00 PM EST on the same day of purchase
• Once an order is processed or shipped, changes cannot be guaranteed

14. Split Shipments

In certain cases, your order may be shipped in multiple packages.

Reasons may include:

• Inventory availability
• Item location across fulfillment centers
• Packaging efficiency

Each shipment will have its own tracking number, which will be shared via email.

15. Customer Support

Haulsie is dedicated to providing responsive and reliable customer service.

Support Hours:

• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

Contact Email:

• support@haulsie.com

Our support team is available to assist with:

• Order tracking inquiries
• Shipping concerns
• Delivery issues
• General questions

We aim to respond to all inquiries within 24 hours during business days.

16. Policy Updates

Haulsie reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be reflected on this page and apply to orders placed after the update date.

We encourage customers to review this policy periodically to stay informed.

17. Summary Overview

For your convenience, here is a quick summary of Haulsie’s shipping terms: