FAQs

Effective Date: July 2, 2024

Welcome to Haulsie’s FAQ section. Here, you’ll find answers to the most common questions about orders, shipping, returns, payments, and more. Our goal is to make your shopping experience smooth, transparent, and hassle-free.

If you need further assistance, our support team is always ready to help.

1. Orders

How do I place an order?

Simply browse our collection of dresses, sets, tees, and pants, select your desired items, and proceed to checkout. Once your payment is completed, you will receive an order confirmation email.

Can I change or cancel my order after placing it?

Yes—but timing is critical.

• You must request changes or cancellations before 5:00 PM EST on the same day of purchase
• After this time, orders are processed and cannot be modified or canceled

To request a change, contact us at support@haulsie.com as soon as possible.

I didn’t receive an order confirmation email. What should I do?

First, check your spam or junk folder. If you still can’t find it, contact our support team with your details, and we’ll assist you promptly.

2. Shipping & Delivery

How long does shipping take?

How much does shipping cost?

• Flat rate: $6.99 per order

No hidden fees—what you see is what you pay.

Which carriers do you use?

We ship using trusted carriers:

• USPS
• UPS
• FedEx

Carrier selection depends on your location and order details.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use it to monitor your delivery in real time.

What if my order is delayed?

Delays can happen due to weather, carrier issues, or high-demand periods. If your order seems unusually delayed, contact us and we’ll help investigate.

3. Returns & Refunds

What is your return policy?

We offer a 60-day return window from the date of delivery.

To be eligible:

• Items must be unused and in original condition
• Tags and packaging must be intact

How long does it take to get a refund?

Refunds are issued to your original payment method.

Are there any return fees?

• No restocking fees
• No hidden charges

Customers may be responsible for return shipping unless the item is defective or incorrect.

Can I exchange an item?

We do not offer direct exchanges.

Instead:

• Return the item
• Place a new order

What if I receive a damaged or wrong item?

Contact us within 48 hours of delivery and include photos. We’ll resolve it quickly with a replacement or refund.

4. Payments

What payment methods do you accept?

We currently accept:

• PayPal
• Venmo

When am I charged?

Payment is processed immediately at checkout. Orders are only confirmed after successful payment.

Will I be charged extra fees?

Haulsie does not charge hidden fees. However, your bank or payment provider may apply additional charges (such as currency conversion).

How are refunds issued?

Refunds are sent back to your original payment method (PayPal or Venmo).

5. Order Issues

I entered the wrong shipping address. What should I do?

Contact us immediately.

• Address changes are only possible before processing (before 5:00 PM EST)
• After shipment, changes are no longer possible

My package says delivered but I didn’t receive it.

We recommend:

• Checking around your delivery location
• Contacting the carrier

If the issue persists, reach out to us and we’ll guide you through next steps.

What if my package is lost?

If tracking shows no movement or indicates loss, contact us. We will assist in initiating a carrier investigation.

6. Account & Privacy

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account may provide a smoother experience for future purchases.

How is my personal information protected?

We use secure systems and encryption to protect your data. Payments are processed through trusted providers like PayPal and Venmo.

Do you share my personal information?

No, we do not sell your data. Information is only shared with trusted partners (such as shipping carriers) to fulfill your order.

7. General Questions

What products do you sell?

Haulsie specializes in fashion items including:

• Dresses
• Sets
• Tees
• Pants

What are your customer support hours?

• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

How can I contact you?

Email us anytime at:
support@haulsie.com

We aim to respond within 24 hours on business days.

8. Summary Overview